Frequently Asked Questions about Ordering Daily Brain Care



How are monthly orders delivered?

We use standard logistics and fulfillment procedures to ensure that your order will be received on time and without any interruptions. Thus, you can count on Dr Lewis Nutrition™ to provide you with customer service that is second to none. Our monthly subscription features a schedule that times each shipment on the day of the month before you finish the prior month’s amount according to the daily serving. If you decide to change your daily amount, then you can notify us to adjust the shipping schedule accordingly. Until you make any changes, all future shipments will be processed every 30 days. When you need to change your schedule, contact us for help at dk@awakenewmedia.com.



How long will it take for my order to arrive?

Your order will arrive according to the schedule of the U.S. Postal Service’s Priority Mail service. Typically, priority mail is delivered in one to three days.



What should I do if I have not received my order?

If your package does not arrive in the amount of time according to your order placed, then please contact us at dk@awakenewmedia.com. We will identify the problem and resolve it immediately.



Is shipping really free?

Yes, you can receive free shipping on all orders over $99.



Why was my subscription canceled?

If you were notified that your monthly subscription was canceled, but you did not request a cancellation, then it could have been due to an error in your stored payment information and/or we were unable to process your payment due to some other error. Our standard procedure is to process your credit card three times and contact you via email twice prior to cancellation to best ensure your subscription continues as planned. Please contact customer service at dk@awakenewmedia.com, and we will remedy this problem immediately.



Why can I not add another subscription to my account?

If you already have a subscription and want to place an order for someone else, you need to create a new account. Having a separate account for each customer allows us to properly track all orders and billing and shipping information. This method assures you that we can provide you with the best possible customer service, including timely deliveries of your orders. If you need any help creating a new account, please contact customer service at dk@awakenewmedia.com, and we will help you.



I want to change from a one-time order to a subscription. What do I do?

You can make any changes to your account by visiting your profile and selecting the products and the monthly subscription package. You can immediately proceed to check out with your new preferences.



Can I track my package?

Yes, you will receive the tracking number for your order at the time your order is placed. Any problems or questions can be addressed by customer service at dk@awakenewmedia.com, and we will help you.



My tracking link is not working. What should I do?

If the link is not working, you can try to copy and paste the number into the search tool at the U.S. Postal Service’s website. If that still does not work, then contact customer service at dk@awakenewmedia.com (please provide your e-mail order confirmation) and your tracking information will be corrected.



Can I cancel my order or subscription at any time? If so, what are the terms?

Yes, you may cancel your subscription at any time. We also give you a 90-day money-back guarantee for all unopened products. If you are ever dissatisfied with an order, you may return any opened product for a full refund within 30 days. These terms are not applicable for international orders.



Do you offer a wholesale program for licensed physicians or other clinicians?

If you are a licensed clinician, e.g., physician, acupuncturist, naturopath, chiropractor, etc., then contact us about our wholesale program for our products.

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